Black Doggy Tag

For hygiene reasons, we do not offer returns or exchanges. 

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If an item is faulty please contact us at penny.and.frankie19@gmail.com and will be happy to assist.

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If an item is deemed faulty all shipping costs incurred are at the buyers' expense. please include a copy of the receipt with your return.

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We aim to process all returns within 2-4 business days of receiving your items.

Shipping costs are calculated during checkout based on items, the addition of items, and delivery options.

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Shipment processing: time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

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Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.